Vertashop Shipping Policy

Effective Date: [10th september 2025]

At Vertashop, we’re committed to delivering your order quickly and safely. Please review our shipping policy below to understand how we process and ship your purchases.

Processing Time

• Orders are processed within 1–5 business days (excluding weekends and holidays).

• You’ll receive a confirmation email once your order has been shipped, along with tracking details (if applicable).

Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on your location and the size/weight of your order.

• Estimated delivery times:

  • Domestic (within [your country]): 3–7 business days

  • International: 7–21 business days (varies by destination)

• Please note that delivery delays can occasionally occur due to courier issues, customs, or unforeseen circumstances.

Shipping Locations

• We currently ship to [list countries or regions you serve].

• If your location is not available at checkout, please contact us at [VertaShop@outlook.com] and we’ll do our best to assist.

Order Tracking

• Once your order has shipped, you’ll receive an email with tracking information (if tracking is available for your shipping method).

Customs, Duties & Taxes (for International Orders)

• International shipments may be subject to import taxes, duties, and fees determined by your country’s customs office.

• These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Lost, Damaged, or Stolen Packages

• Vertashop is not responsible for packages lost or damaged in transit.

• If you believe your order was lost, stolen, or damaged, please contact the carrier directly. You may also contact us at [VertaShop@outlook.com], and we’ll do our best to help resolve the issue.

Contact Us

If you have any questions about shipping, feel free to reach out to us:

📧 Email:  VertaShop@outlook.com
📞 Phone: [+64204454064]

🔄 Refunds & Returns Policy-Vertashop 

At VertaShop, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.

✅ Returns
You may request a return within 30 days of receiving your order.

Items must be unused, in original packaging, and in the same condition as received.

Certain products (such as perishable goods, personal care items, or clearance items) may not be eligible for return.

💰 Refunds

Once we receive and inspect your return, we’ll notify you by email.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable (unless the return is due to our error or a defective product).

🔄 Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item, please contact us at support@vertashop.com with your order number and photos of the issue.

🚚 Return Shipping

Customers are responsible for return shipping costs, unless the item is defective, damaged, or we sent the wrong product.

We recommend using a trackable shipping service for your return.

❌ Non-Returnable Items

Gift cards

Downloadable software/digital products

Personal care/health items

Clearance or final sale products

📩Questions?
If you have any questions about our Refund & Returns Policy, please contact us at:VertaShop@outlook.com